📦 Refund, Return, and Cancellation Policy

Overview

At Artevia Inspire, we are dedicated to providing high-quality custom products that are tailored specifically to our clients’ requirements. As all our products are custom-made, returns and refunds are subject to strict guidelines to protect both the customer and our design and production process.

Return Eligibility

Products may only be returned in the following cases:

If the delivered product does not match the approved final demo or agreed specifications.

If the product is damaged, defective, or significantly flawed upon delivery.

Products must be reported for return within 7 working days of receipt.

Reporting Issues

All return requests must be submitted by email to:
arteviainspire@gmail.com

Please include:

Order number

Detailed description of the issue

Clear photos showing the problem

Return Process

After receiving your return request, our team will review it and respond within 3 working days.

If your return is approved, you will be offered:

A full refund

Or a product replacement (if possible)

Return Shipping Costs

If the issue is confirmed to be our fault:
We will cover the return shipping costs.

If the issue is not due to our fault (e.g., improper handling by the customer):
The customer will be responsible for return shipping costs.

Refund Processing Time

Refunds will be processed within 14 working days of approval and will be issued using the original payment method.

Non-Returnable Items

The following items are not eligible for return:

Products that meet the approved demo and specifications.

Orders reported for return after the 7-working-day deadline.

Items used or damaged by the customer (unless confirmed as a defect).

Exchanges

We only replace items if they are defective or damaged.
For exchange requests, please follow the same return process and indicate your replacement preference.

Sale Items

Only regular-priced items may be refunded.
Sale items are non-refundable if they match the approved demo.

Partial Refunds

Partial refunds may apply in cases such as:

Minor physical damages

Slight color or size variations

Return requests submitted after the 7-working-day window

Return Instructions

If your return is approved, we will provide you with the return address and shipping instructions.
Products must be securely repackaged with all original materials and proof of purchase.

Order Cancellation Policy

If the customer decides to cancel an order after payment:

If the order is still in the design stage:
Only the design fee will be deducted, and the remaining amount will be refunded.

If the order has entered the printing/production stage:
The design fee and all costs incurred up to that point will be deducted from the refund.

If the order is fully completed and delivered:
No refund will be provided.

All incurred costs will be transparently calculated and communicated to the customer.

Need help?

If you have any questions about our Refund, Return, or Cancellation Policy, please contact us at: arteviainspire@gmail.com